So, you have just taken your first class culinary arts cooking class and this is your first opportunity to create an example of an observation report. So, what will be your approach? First, you have to make it professional. You will need a proper business letterhead with a business date on it.
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Take some time to figure out the best way for an observation to be presented in this manner. An example of an observation can be very short and to the point. Or, you may want to take the extra step and make a two-page report. This could consist of an account of your curriculum vitae for each course, a short paragraph about you as a chef, a brief description of your work ethic, how you have a passion for food and how you learned the trade, and anything that strike you as inspiring or interesting.
Write it all out on a business card. Yours does not have to be very long. Keep in mind, however, that you should always be professional in your approach to people who attend your restaurant. In other words, they should want to learn to cook like you. Make sure they are polite and friendly. If you are not careful, they might think you are rude, which you want to avoid at all costs.
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Another example is if you own a Mexican restaurant. Have a couple of customers walk in and order a burrito. Write down their names and their orders. Now, go back to the register and deliver the burritos to them. After they have finished their meal, ask them how their experience was and how your restaurant did in service.
Another example would be if you owned a sushi restaurant. For each of the four customers that came in, record their name, how the meal was, their experience, and how the place felt. Be sure to document the food correctly. In case anything is forgotten, take photos, write it down, and get someone else to check it out.
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Do not be afraid to pick up a pen and make a note of the customer’s name. This will help you later on, when you are talking to the customer. Also, make sure that you are neat and clean.
When you give your customers their meal, do not leave them too long. Take their plates, and as soon as they are done, ask if they would like to buy a refill. It’s important for you to be neat and professional. You want to be able to remember whom you are taking for a refill. If you forget, ask them to repeat the name of the person that they took.
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Remember, it is the customer that is paying the bills at your restaurant. If you make the customers feel comfortable, then they will be more likely to want to come back. Being professional, polite, and attentive to your customer’s needs will also make them more loyal to your establishment. The next time you go out to eat, instead of writing down how much you owe the particular customer, write down the pleasant things that you did for them.
For example, if the customer ordered spaghetti, and you decided to substitute another vegetable, make sure to include this change in your order. Also, after you have given the customers their food, ask them if there is anything else that they would like. If the customer is happy, they will be happy with your service. If they are unhappy, they may be less likely to come back.
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After you have had a chance to observe a customer, record the following information. Their gender, age, address, and phone number. You should also note what type of vehicle they drive and how many passengers they carry. In addition to noting this information, write down exactly what the customer ordered. This example is going to be incredibly short, but just take a minute to jot it down. Be sure that the order is complete.
After you have the information written down, take it to the customer’s table. Ask the customer if they would like some more. Once again, be sure that you are precise. Write down how the customer ordered, including the food that they were served. Make a summary of this report for the manager. This will help her or him to make the appropriate changes so that the customer is satisfied.
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Always keep in mind that customers are usually happy when they are treated fairly and when their needs are being addressed. If you treat a customer like they are the most important person in the restaurant, they are going to be happier. Of course, as an employer, you should remember that the goal is to make your employees happy, too. Keeping good records can help you learn what isn’t working and what is. If nothing else, it can help you ensure that everyone is on the same page.
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